Position : Collections Analyst -Analist servicii client
Department : Credit and Collections EMEA
Reports to : Collections Supervisor
Role main objective :
Timely cash collection of customers’ balances; achieves cash collected, aging and other specific objectives, accurately solves challenges ensuring payment cycle reduction and excellent partnerships.
ØDaily interacting with customers by all means (phone, mails etc) to achieve the collection targets. Applies the specific collections process to ensure the individual and team targets are achieved following the department requirements.
ØAnalyses, investigates and reconciles customers’ transactions to ensure accurate balance account.
ØRepresents the main contact person for the customers (internal & external) for invoices/payment related situations; understands and clarifies the challenges raised by customers and uses all the available resources to solve them timely. Answers all customers’ requests in a professional manner.
ØTimely escalations to first line manager, providing relevant and complete information. The escalations must contain any aspects which might negatively impact team’s/department’s objectives.
ØCollaborates professionally with other departments to ensure target achievements and to solve customers’ challenges. Responsible to follow up to completion.
ØResponsible for the decisions made in collections process in order to build and maintain a strong partnership with customers in order to secure the company’s objectives.
ØIs aware of, understands and applies the internal policies and procedures, contributes to the process improvement through creative approaches and challenging the existing practices to increase department’s results and efficiency.
ØTeam player sharing experience and constructive opinions whenever it is necessary to integrate efforts and optimize work results.
Ø Registers in the system all relevant information gathered while interacting with customers to ensure their track record for a better quality of future actions. Each customer interaction must be registered in the system with detailed information providing a real and clear understanding of the account status and the agreements between the company and the customer.
ØEngaged to offer high quality standards while interacting with both internal and external customers, to apply and respect the internal policies and procedures.
ØFollows the Sarbanes-Oxley rules and is completely responsible to fully support the internal and external audit.
ØAcording to the organization’s scope and role, fulfills any other task assigned by his/her direct manager related to the job.Requirements:
I. Experience : Equivalent experience minimum 6-12 months
II. Education: Undergraduate degree, preferably from a business school.
·Written and oral command of English and French languages is mandatory
·Any other European language would be a plus.
·Written and oral business communication skills.
·Works to completion, results oriented
·Understands priorities and can organize his/her time accordingly
·Computer skills (i.e. MS Word, Excel, Adobe, PowerPoint and Oracle applications)
·Influencing and negotiation abilities
·Ability to work in teams and collaborate cross-functionally to deliver on shared objectives
·Quick to recognize situations where change is needed and skilled at driving change
·Able to understand complex and very dynamic processes