Job Responsibilities :
Responsibilities : · Troubleshooting issues in prod environments and verify solutions. Provide top notch Support for our customers (worldwide media and OTT enterprise companies).
Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer’s satisfaction.· Responsible for the production operations and technical integration activities of the existing OTT / IPTV platform used by top media and OTT enterprise companies (millions or end users).
Communicate efficiently and effectively with other department and customers.· Create internal documentation and Perform knowledge-sharing presentations to team members
Required Skills :
Requirments : · At least 3 years of hands-on application support experience (advantage for OTT / IPTV). Working on critical production environments.
Experience in technical integration activities.· Proven ability in delivering exceptional customer experience.· Strong interpersonal and communication skills.
Advantage : · Knowledge in databases, web services, visual studio, web servers and script writing.· Strong technical background : either DBA or as System Engineer· Windows and Linux System admin level.