Support Engineer
Allyis
Bucharest, RO
5 zile în urmă

Job Responsibilities :

Responsibilities : · Troubleshooting issues in prod environments and verify solutions. Provide top notch Support for our customers (worldwide media and OTT enterprise companies).

Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer’s satisfaction.· Responsible for the production operations and technical integration activities of the existing OTT / IPTV platform used by top media and OTT enterprise companies (millions or end users).

  • Collaborate with Integration, R&D, project and product teams, provide technical input to the business and functional requirements for the software products and services to ensure stability, scalability and quality of the product and services· Provides collaboration, communication, and coordination with internal teams (R&D, Product, Project etc).
  • Communicate efficiently and effectively with other department and customers.· Create internal documentation and Perform knowledge-sharing presentations to team members

    Required Skills :

    Requirments : · At least 3 years of hands-on application support experience (advantage for OTT / IPTV). Working on critical production environments.

    Experience in technical integration activities.· Proven ability in delivering exceptional customer experience.· Strong interpersonal and communication skills.

  • Experience with API integration.· Excellent ability to communicate in English is a must.· Strong analytical and problem-solving skills - Understand the design of complex system architecture.
  • SQL Server knowledge - Experience with no-SQL DB an advantage.· Proficient in Linux environment an advantage.· Willingness and ability to travel.
  • Code development background in at least one language can read other people’s code and create scripts for automations an advantage.
  • Advantage : · Knowledge in databases, web services, visual studio, web servers and script writing.· Strong technical background : either DBA or as System Engineer· Windows and Linux System admin level.

  • Experience with Couchbase and RabbitMQ.
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