Training & Development Specialist
Wipro Limited
Bucharest, RO
5 zile în urmă
  • Provide high quality training programs for Wipro’s employees;
  • Asses and fulfill training needs in order to meet the company’s objective;
  • Act as a SPOC (single point of contact) for the designated account for any / all training related activities;
  • Coordinate transition related activities; work with the client and various stakeholders to ensure that process knowledge is documented and transferred to the operations team;
  • Deliver the training by using existing modules : Communication trainings (Telephone handling skills, Customer care), Domain Specific (Basis of accounting, Order Management overview etc), Process tools (Excel, SAP, etc);
  • Support internal clients in creating relevant training documentation : training plans, assessments / tests, process overviews, overviews on process tools and any other content required by internal clients or department as per Wipro quality standards;
  • Run and analyze training needs for employees, and coordinate with other departments accordingly;
  • Ensure that all new employees go through the defined learning path for their respective roles, including tests, assessments and certifications;
  • Work with internal clients to bridge knowledge gaps - provide refresher, remedial and cross training for existing employees;
  • Handle all activities related to reporting, updating and sending the training related records required by the function / client.
  • Proficiency in English
  • Min 3 years of work experience in training delivery
  • People management skills (dealing with groups of trainees)
  • Independence in taking decisions ability to handle tasks with minimum supervision
  • Project management skills
  • Previous exposure to BPO / outsourcing environment would represent an advantage
  • Very good communication and customer service orientation
  • Capacity to assimilate and comprehend new processes concepts and procedures very fast
  • Coordination and organization skills
  • Problem solving attitude
  • Negotiation skills
  • Mastering MS office tools (Excel, Power Point, Word, Outlook)
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