Sr. Analyst – Quality with English
WNS Global Services
București, București, RO
6 zile în urmă

Job Description

We believe in the growth and development of our employees through a continual focus on providing clearly chalked out career paths.

The work culture we breathe is that of being open as individuals and also as an organization. Life at WNS is interplay of enthusiasm, innovation, ambition and growth.


  • You will be in charge with performing internal quality audits for processes in Romania and Poland, related to ISO 9001 : 2015
  • You will provide constant support to operations teams for a successful implementation of the Quality Management Standard (QMS), according to internal and external requirements
  • You will be in charge with tracking any post-audit identified non-conformity and observation to closure, by providing support and guidelines to the Operations teams
  • You will evaluate existing processes on their efficiency / effectiveness. Once you have identified areas for optimization, you can work on them along with the operations teams
  • You will provide expertise on QMS rules and methods for operational staff and will conduct training / information and awareness actions
  • You will be in close collaboration with operations and client stakeholders (taking part of the feedback calls, presenting ideas / status of improvements)
  • Qualifications

  • Previous experience in audits preferred
  • Excellent attention to details
  • MS Excel proficiency
  • Meticulousness and analytical
  • Ability to track projects and organize your own work in the most efficient manner
  • Good interpersonal and communication skills
  • Manager Approval is mandatory (for existing WNS employees)
  • Performance Appraisal Rating of B and above (for existing WNS employees)
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