Process Associate_IT Support_Portuguese
Genpact
Bucuresti, Romania
15 zile în urmă

Process Associate IT Support Portuguese We are a global professional services firm that makes business transformation real.

We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics.

People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey! You should have a good Portuguese language level and have a basic understanding in IT.

What will your job be about?

How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference ? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

  • Providing support for user requests around hardware, software, network and service issues
  • Coordinate incident resolutions with Level 2 and Level 3 staff
  • Logging and keeping records of user queries
  • University graduate

    Advanced Portuguese language skills

    Good communication skills Previous experience in a multinational company Bucharest, Romania Shifts

    Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

    For more information, visit

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    Transformation Happens Here

    At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

    And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

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