Ideal candidate :
Excellent verbal and written communication skills in English;
Usage of MS Office and MS based applications;
Hard working, performance driven, solution oriented, team centric;
Available to work business hours in shifts between 09 : 00 and 21 : 00, Monday to Friday;
Basic technical support experience is considered advantage.
Professional Experience Nice to Have :
A proven Customer Service / Customer Excellence record with an Enterprise / Corporate Client base
Previous experience of working on a Service Desk.
Main duties :
Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
Put knowledge and training to work in resolving as many incidents as possible on initial contact;
Prove attention to details in recording and classifying all incoming technical incidents;
Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
Be part of the team and help your folks meet the service performance indicators;
Make our customers and users have a great day after talking to you;
Learn, grow and have fun!