Service Desk Analyst with English- Remote
SCC Services Romania
Remote (de acasă)
1 zi în urmă
source : EJOBS GROUP

Ideal candidate :

  • Excellent verbal and written communication skills in English;
  • Usage of MS Office and MS based applications;
  • Hard working, performance driven, solution oriented, team centric;
  • Available to work business hours in shifts between 09 : 00 and 21 : 00, Monday to Friday;
  • Basic technical support experience is considered advantage.

    Professional Experience Nice to Have :

    A proven Customer Service / Customer Excellence record with an Enterprise / Corporate Client base

    Previous experience of working on a Service Desk.

    Main duties :

  • Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
  • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
  • Prove attention to details in recording and classifying all incoming technical incidents;
  • Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
  • Be part of the team and help your folks meet the service performance indicators;
  • Make our customers and users have a great day after talking to you;
  • Learn, grow and have fun!

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