Service Delivery Manager with French => Relocate to Iași
High Staff Recruitment
Balș, RO
3 zile în urmă
source : Loadjobs

Job Description :

Multinational organization, currently looking for a SDM to manage the service delivery to one or more multi-Country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

Key Responsibilities

  • Delivering service that meets SLA and ensures customer satisfaction (KPI : SLA achieved & high customer satisfaction)
  • Developing strong relationships both external and internal. (KPI : Strong network in place & relationship management skill are evident) Remote Service Delivery Manager is responsible for supporting CADM and / or Level 2 SDM in managing sales cycles and same account growth initiatives.
  • Remote Service Delivery Manager is responsible for supporting CADM and Level 2 SDM, developing account plans and service strategies with customers so as to drive enhanced margin and P&L performance

  • Achieving productivity improvements (KPI : Value for customer, enhanced margin and P&L performance)
  • Growing the business (KPI : Further profitable service revenue and increased GP against targets) on financial performance of their assigned contracts.
  • Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers)
  • Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance
  • Motivates other service delivery employees
  • Requirements : Ideal Candidate

    Ideal Candidate

  • Minimum : Bachelor's Degree
  • Preferred Relevant professional qualifications (. ITIL, Lean Six Sigma, PMI)
  • Experience of having successfully operated at prime customer contact level Service

  • Familiar with P&L management and contractual budget
  • Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services
  • Experience working in a virtual environment
  • Strong presentation skills with experience of presenting to senior customer representatives
  • English proficiency / Fluent French
  • Benefits : The Offer

    The Offer

  • Great compensation package
  • Nice working environment, great opportunities to develop
  • Skills :

    Bilingual English-French, IT Service Delivery, ITIL Certified

    Adaugați la favorite
    Eliminați de la favorite
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.