Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web.
They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
You will be part of a team responsible for providing an outstanding technical support experience to our business customers.
From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Portuguese OR Spanish Language : fluent in reading, writing and speaking. English Language : confident in reading, writing and speaking.
The ideal candidate will be required to have a Technical Degree or adequate practical background (2-5 years) on the following Technologies
Strong knowledge of Microsoft SQL Server 2008 R2 / 2012 / 2014 / 2016 / 2017 / 2019 at administrative level (Installation, index and table maintenance, backups etc.)
Strong knowledge of Microsoft SQL Server 2008 R2 / 2012 / 2014 / 2016 / 2017 / 2019 at dev level (SQL language, Stored Procedures, etc.)
Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
Additional skills on one of the following technologies will be considered a big plus
Debugging / Creating and Reading memory Dumps
Basic Programming skills with Python, R, C# or
Good Knowledge of .Net Framework
Cloud knowledge (AZURE)
A Microsoft certification (MCSE or MCSD) is also considered a plus.
Excellent understanding of Database concepts and deployments
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and / or SQL language
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable
Experience supporting Azure or other cloud-based solutions
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting distributed solutions
Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
Basic Networking (TCP / IP communications, UDP, OSI model, DNS, firewalls), Storage and Platform troubleshooting skills
Good knowledge of writing applications that use data access technologies ADO, ODBC, OLE DB, and any ORM frameworks against RDBMSs like Microsoft SQL Server, Oracle, Sybase, MySQL)
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.