Support Engineer - AKS
Microsoft
Bucharest, Bucharest, Romania
1 zi în urmă
  • Microsoft is currently undergoing a massive growth in CE&S organization and we will increase our teams within all Azure technologies.
  • The below mentioned requirements are split per technology groups, therefore if you identify yourself with one of the categories, we would like to meet you!

    Overview :

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

    In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

    The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impact : managing customer relationships, increasing customer value and their experience with our products and services.

    Responsibilities

    Your Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group / engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer / engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams / Services / Support / Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
  • Qualifications

    Language Qualification

    English Language : confident in reading, writing and speaking.

    German or French highly appreciated

    Required

  • Knowledge in Linux / OSS Administration
  • Knowledge of container technology and fluency in Kubernetes
  • Good to have :

  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
  • Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
  • Familiarity of Docker / Container / AKS
  • Expertise in managing cluster environment (SUSE, RedHat, Veritas)
  • Familiarity with core OS services such as : SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
  • Experience in one or more of these areas desirable

    Operating System / Virtualization

  • Knowledge of LDAP, Security and OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

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