We are looking for a talented Customer Support Team Lead, who will make it easy and effortless for all Bolt users regardless of their country of location.
Your daily adventures will include :
Represent Bolt in any English spoken market
Mentor and facilitate / support the training and onboarding of new customer support staff per need
Arrange and review the scheduling activities for Customer Support Specialists
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
Manage inbound and outbound support volumes across all channels and make sure we stay within the agreed service levels
We are looking for :
Understand what does outstanding customer support look like and be ready to go the extra mile
Be always ready to put customers first, be passionate about helping others
Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
Be a hustler, not stopping after 20 obstacles a day
Have excellent spoken and written English skills, any other language is a plus
Be passionate about new technologies and ride-sharing
Why you’ll love it here :
Your daily duties will have a meaningful impact on millions of people all over the world.
You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!