IT Customer Support Technician
Adecco
Bucuresti, Bucuresti, Romania
3 zile în urmă

IT Customer Support Technician

For one of our clients from Bucharest, a multinational FMCG company, we are looking for an IT Customer Support Technician to be part of a team of 5 people, to process and resolve IT Customer Support incidents, service requests, and tickets for internal customers throughout Europe.

You will work in a company that uses an up to date technology (Windows, Cloud, Office 365, server 2019, virtual machines, etc).

Regular working hours, no weekends / night shifts.

MAJOR RESPONSIBILITIES :

  • Record incident and service request tickets, and document the resolutions (approx. 50-100 tickets / month)
  • Perform Incident & Service Request TRIAGE, moving all regional tickets to correct support queues within SLA
  • Resolve tickets within terms of SLA
  • Perform technical assistance (installation of computers, printers, desk & mobile phones, including office relocations)
  • Provide support to a wide range of employees including VIP Executives
  • Provide support to local on-site and remotely located customers
  • Must process tickets sometimes not written in his / her native language
  • Autonomous in ticket processing / resolution but under close supervision of the regional IT Customer Support Manager or ITCS Team Leader
  • Frequent communications with users through multiple channels (face-to-face, phone, Skype, email)
  • Work in a fast-paced environment on a variety of unexpected incidents & problems related to personal computers, network connectivity, software problems, file access issues.
  • THE FOLLOWING REQUIREMENTS MUST BE MET TO BE CONSIDERED FOR THIS POSITION :

  • Minimum 2 years IT general experience in a similar role
  • Local Language required, English language is a must
  • Degree preferred
  • Knowledge of Windows and MAC-based personal computers
  • Excellent communication skills with a deep sense of customer support professionalism
  • Ability to deliver a professional attitude in person, on the telephone, and in written communications
  • Team spirit, the willingness to learn and the ability to adapt to international cultural differences are required.
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