Oracle provides the world's most complete, open, andintegrated
business software and hardware systems.
The Oracle Digital Renewal Center (DRC) is one of the largest
support groups in the Oracle Romania Organization and manages
Oracle Support Service Contract Renewals for all ofEurope.
The Support Renewal Advisor will be responsible forensuring the timely renewal of Oracle Support Service Contracts forexisting small, medium-sized and large customers and handling any resultingqueries that the customers may have about their contracts.
·Sell Support ServiceContract Renewals for existing Oracle customers and partners
·Identify andclose potential upselling opportunities
·Correctlyidentify customer requirements and needs
·Advise aboutsupport service offerings and their benefits
·Educatecustomers on e-business practices and contractual terms & conditions
·Respond to customerrequests, queries, and complaints
·Ensure contracts are correct and related offers sentin a timely manner
·Drivesautomation through the Oracle store and support renewal portal
·Interact with multiple departments in Oracle asrequired
The successful candidate will have at least 1-2 yearsof experience in sales/telesales and/or customer services. A soundunderstanding of the region, customer behavior and a keen interest in developingthis knowledge are a plus. The position will require working flexibly and openlywith a wide range of team members.
·AdvancedEnglish skills, proficient Spanish skills
·Very goodcommunication skills, both written and verbal
·Provenexperience in sales and/or support services, preferably in IT&C
·Proveninfluencing and negotiation skills
·Works independently and is self-motivated, focused,and driven to achieve goals
·Projects a positive, and professional image
·Strong problemsolving and objection handling abilities
·Ability todeliver timely and accurate results, attention to detail
·Ability toeffectively manage multiple tasks and priorities
·Ability toadapt and acquire new skills quickly in a challenging and fast changingenvironment
·Advanced computer skills (MS Office, etc.)
WHY WORK @ ORACLE DRC?
In our center, we offer a great and flexible workenvironment, where you can build your career in one of the leading global ITcompanies. We are looking for motivated candidates, and have programs in placefor developing their careers.
As part of Oracle's employment process candidates willbe required to successfully complete a pre-employment screening process. Thiswill involve identity and employment verification, professional references,education verification and professional qualifications and memberships (ifapplicable).