Customer Support with Dutch
WIPRO Technologies S.R.L.
Bucuresti
‎în urmă cu 22 ore
source : EJOBS GROUP

Candidatul ideal

REQUIRED PROFESSIONAL EXPERIENCE :

  • Computer skills, MS Office package required.
  • Foreign languages skills :
  • Good English language skills, written, reading and spoken
  • Good Dutch language skills, written, reading and spoken
  • Descrierea jobului

    GENERAL SCOPE OF THE JOB :

    You will be part of the support team for a fashion-retailer and you will be in charge of ensuring resolution for all consumer queries and processing all transactions received from the customer.

    Job description :

  • Supporting end consumers via Phone
  • Following up on consumers e-mails
  • Addressing all written / verbal requests and complaints received from the consumers and escalating if necessary
  • Follow up of the Customer's processes & procedures
  • Ensuring the return orders are processed
  • Process improvements
  • TASKS, ATTRIBUTIONS, ACTIVITIES :

    a) Phone Support

    b) Web Requests, E-mails and Voice Mails Activities

    Benefits :

  • Opportunity to work in a young and dynamic environment;
  • Attractive benefits package;
  • Opportunity to develop and learn constantly
  • Access to internal trainings (job related and soft skills trainings).
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