REQUIRED PROFESSIONAL EXPERIENCE :
Computer skills, MS Office package required.
Foreign languages skills :
Good English language skills, written, reading and spoken
Good Dutch language skills, written, reading and spoken
GENERAL SCOPE OF THE JOB :
You will be part of the support team for a fashion-retailer and you will be in charge of ensuring resolution for all consumer queries and processing all transactions received from the customer.
Job description :
Supporting end consumers via Phone
Following up on consumers e-mails
Addressing all written / verbal requests and complaints received from the consumers and escalating if necessary
Follow up of the Customer's processes & procedures
Ensuring the return orders are processed
TASKS, ATTRIBUTIONS, ACTIVITIES :
a) Phone Support
b) Web Requests, E-mails and Voice Mails Activities
Opportunity to work in a young and dynamic environment;
Attractive benefits package;
Opportunity to develop and learn constantly
Access to internal trainings (job related and soft skills trainings).