Trainer - Senior Process Associate - English
Genpact
Bucuresti, Romania
3 zile în urmă

Responsibilities

  • Performing training needs analysis
  • Facilitating new hire training, , coaching and conducting performance evaluation of trainees
  • Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service,
  • Tracking and managing CSAT due to training, present training scores, cooperating with hiring to improve quality of hires
  • Providing weekly training updates
  • Shadowing agent transactions to stay up to date with product / process changes and making necessary updates to training material
  • Working closely with client and internal teams to develop new or update existing training content periodically
  • Provide insights and innovative ideas to improve quality and collaborate with TLs / QAs to help develop agent quality improvement plans
  • Provide instant feedback for correction and keep an eye on potential quality issues
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
  • Qualifications

    Minimum qualifications

  • Any undergraduate / Bachelor degree with 0-1 years of work experience in a reputed company
  • Eye for detail
  • Advanced level of English, min B2.
  • Prior experience working as a Content Moderation Agent
  • Self-motivated, high-energy levels and works well under strict deadlines;
  • Excellent understanding of same / similar workflow
  • High School Degree
  • Preferred qualifications

  • Trust & Safety Experience preferably content labelling and / or moderation
  • Neutral mind-set to digital content that needs classification & policy review
  • Strong emotional intelligence and resilience
  • Accurate and critical work attitude
  • Ability to think critically and make quick decisions
  • Enthusiastic and proactive team player
  • Collaborative and has a growth mindset
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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