International Workforce Manager Bucharest
Competence Call Center
Blvd Basarabia 256, Sector 3, 030352 Bukarest, Rumänien
‎în urmă cu 12 ore

We are looking for an enthusiastic and motivated

International Workforce Manager

The ideal candidate :

Experience in a multi-site environment including managing accurate volume forecasts, scheduling, and real-time behaviors at an enterprise level

Excellent verbal and written communication skills in English

Excellent abilities to work with MS Office

Good knowledge of the BPO call center industry

Experienced with providing remote support to all WFM Teams for multiple business locations

Excellent knowledge of workforce management theory and best practice

Good knowledge of multiple workforce management platforms

Able to observe and address trends proactively


Experience 3 5 years in Workforce Management in a Customer Care, BPO, Contact Center environment

Demonstrated knowledge and skills in all phases of workforce environment including planning, forecasting, intraday management, report development

Coordinate and interact with internal and external partners regarding real-time performance

Good knowledge with managing the numbers, supervising the achievement of KPIs

Good employee management skills, motivation, discussions with the team members

Ensure that appropriate call center schedules are designed, implemented, and released on time

Ensure Service-Level overseeing, recognize personal problems in daily operation actions and introducing the appropriate measures

Must have excellent English verbal and written communication skills

Experienced with Microsoft Office, especially Excel

Sustain the WFM / Delivery projects implementation

We offer :

Stable job permanent labor contract

Performance bonus

Private medical insurance coverage

Special discounts with Gym & Fitness centers and more

International career regular training and international career opportunities

Multilingual exposure improve your spoken and written language skills

Job description

The role support the workforce management function by implementing and organize the centralized scheduling initiative as well as other WFM tasks and initiatives : forecasting, scheduling, analysis for our international and national projects.

Company description

CCC is one of the leading companies in providing professional customer care in Europe. More than 8.500 service professionals at 22 locations in 11 countries deliver international customer solutions on the highest level.

Passionate about statistics, forecasting, developing reports and improvement processes ?

Our recruiting team will be happy to answer your questions in advance : 40 21 405 90 00.

We look forward to receiving your CV via e-mail to jobs.bucharest

If you believe you have what it takes to join our team we are waiting for your application! Come check us out!

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

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