CSR (Hotel & Car bookings)
eTeam UK
Cluj, RO
6 zile în urmă

Job Description : Candidate profile :

Candidate profile :

  • Excellent command of spoken and written French;
  • Good command of English;
  • Excellent customer servicing skills;
  • Graduate of Letters, Communication & Public Relations, Economics, Geography or Tourism (would be preferred, not exclusive);
  • Attention to detail;
  • Team worker.
  • RESPONSIBILITIES / TASKS :

  • Processing hotel & car bookings using client specific applications and any other systems / tools required;
  • Following vendor related instructions as per the information received from client point or sales;
  • Communicating with client's points of sales through phone, chat or email to ensure timely processing of booking requests
  • Sending booking confirmations / vouchers to the concerned departments / client;
  • Updating the systems with relevant information;
  • Ensure that the response times and the quality of the transactions is in compliance with predefined time and quality parameters;
  • To ensure adherence to established attendance schedules;
  • Contributing with suggestions of process improvements where applicable;
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