Convergent Service Desk Engineer
Bucharest, Romania
‎în urmă cu 17 ore


How would you like to work in IT & Communication, toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange.

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period for the time being, our activity is carried out remotely.

What we're looking for


Romania’s Convergent Solutions team is looking for a new colleague to detect,

record and solve or follow-up resolution of end-to-end fixed services quality

problem. You will grow in our team as part of division which counts hundreds of


constantly try to improve our knowledge, share practices and stories from the

battlefield". Your work will impact the digital experience of over

10 million people, and counting.

As a

Convergent Service Desk Engineer you will coordinate critical incident recovery

operations on fixed services area and assure operational support to Service

Operations Engineers and Technical Service Manager roles.

you are :

  • You are able to work comfortably in a fast-changing
  • environment on interesting technical challenges

  • You have a passion for efficiency, performance and
  • continuous improvement

  • You are all about sharing and collaboration with your
  • What you'll be doing

  • Collect, by b-mail or monitoring applications, all
  • relevant information related to an event (alert or notification received

  • from the client);
  • Perform proactive monitoring by detecting service
  • alerts, recording, troubleshooting, and SLA monitoring

  • Check the basic functionality of the service with the
  • customer, via phone / email

  • Update in real-time information in internal databases;
  • Dispatch tickets to specialized support centers;
  • Notify customers affected by changes made by Orange or
  • third parties;
  • Follows SLA / OLA compliance and triggers appropriate
  • escalation procedures.

  • Communicate to customers the important events that take
  • place in the process of restoring services

    What you need to know / have

  • Telecommunication University degree is a plus
  • CCNA is a plus
  • One year experience in a similar job is a plus
  • IP knowledge (beginner level)
  • What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen & more!
  • Regular

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