As an L3 Associate Consultant Cloud Managed Services you will provide technical support for issues that involve our Cloud Support customers cloud services.
You will operate under pressure to isolate problems which are directly affecting our customer systems.Using your experience and sound technical knowledge you will assess issues and provide solutions for problems that cannot be handed by your Tier 1 Engineers.
If an escalation is needed when troubleshooting, you have the support of the Escalation Lead.You will monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Your excellent written English skills will be used to develop Knowledge Base Articles and maintain system documentation.
Your spoken English and other language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.
The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security.
As a member of this team, you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.
What we need to see from you
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.
This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.
Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.