Invoice to Cash Expert with German
MICHELIN
Bucharest
6 zile în urmă

Invoice to Cash Expert with German

KEY EXPECTED ACHIEVEMENTS :

Issuance of corrective and manual documents in accordance with the agreed and specific data for each area

Providing a fair and complete response to related complaints received from clients. This analysis is carried out within the agreed timeframe at Group level

Management of the electronic invoicing flow for the customers

The management of the technical overdue

The animation of the cashrooms

MAIN ACTIVITIES :

Management of the technical overdue :

ØHas the know how of the specificities related to the customer from the dedicated portfolio

ØCollaborates with the Business Support Analyst / Expert to implement the ideas linked to the optimization and the standardization of the processes

ØRepresents the main contact person for the analysis of the technical overdue

ØCollaborates with the Customer Service, Key Account Manager, and customers to unblock the invoices and to bring efficiency on the current process

ØAnalysis the KPIs and coordinates actions to eliminate the causes generating the blocking of the invoices

ØParticipates and leads the Cashrooms

ØMonitors the Splunk process (EDI flow)

ØResponsible for the standard work instructions updates of the covering area

ØParticipates in the training process to better and faster integrate the new hires and offers the feedback to the hiring manager before the qualification period ends

ØHighlights the technical issues to the teams in charge

ØParticipates to the forums organized by the experts to implement better practices

ØOffers support in the implementation of the Michelin Way tools

ØInvolved in the transition of Splunk and technical overdue projects standardization

Issuing corrective documents :

ØAnalysis of errors caused by unfairly applied prices or commercial conditions, as well as commercial gestures offered to clients or their requests

ØProposal for measures to correct these documents

ØCancel the wrong documents and issue new documents

ØCompensation of an amount by issuing a credit / debit note when the cancellation is not the preferred solution by the client

ØMonitor the reasons that generated the corrections in the related files and explain them on request

Treating Value Claims Received from Customers :

ØAnalyze complaints from clients

ØPropose measures to improve practices

ØSolving the complaint

ØTransmit a fair and sufficient response to the requester

Performance steering :

ØCoordinates with the auxiliary accounting (Conduent) and upstream / downstream activities (ADV, Credit, R2R ) to ensure the information is updated within the deadlines

ØHelps team members / partners understand the broader vision and guides them towards results achievement

ØOptimizes AR performance level by using Lean methodology to identify, analyze and ensure quality and services improvements (WIN, short and long loop) for any customer or business request and / or opportunity

Compliance with Financial Transaction Rules :

ØEnsure traceability of financial transactions

ØArchiving all supporting documents in accordance with the regulations in force in the respective countries

ØActive participation in the audit of the processes regarding the prices, anomalies, corrections, and complaints of the product, in the self-evaluation of the internal control implementation and in collaboration with the auditors and the representative of the quality assurance process

ØImplementation of action plans for internal control points identified as non-compliant

Other activities :

ØIssuance of reports requested by partners, clients, or managers, according to the dates agreed in the operational calendars

ØSolving ad hoc problems

ØCreating missing procedures and updating existing ones for processes in the area of responsibility

ØParticipation in the testing and implementation of new projects together with the project ambassador

ØParticipation and organization of operational meetings or development

ØCo-operation with the Direct Manager in the event of new job responsibilities

All activities are performed in accordance with legal, fiscal, accounting, and regulatory requirements

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