Be responsible for the successful O&M of the Managed Service project;
Be responsible for End to End service operation;
Be responsible for the result and quality of service;
Be responsible for interface with inside / outside audit;
Be responsible for crisis management (ex : Major Incident);
Monitoring and tracking of the IT portfolio services delivered;
Generate operation weekly / monthly report;
Managing customer communication and customer satisfaction;
Managing service continual improvement and create revenue through improvement;
Managing end to end service operation process and be responsible for the result;
Managing operation security and compliance;
Managing partner / vendor relationship;
Service Delivery Manager (Network Operations Center) .
10+ years of experience in IT service management
ITIL EXPERT certified;
Good knowledge and skills in public / private cloud operation, familiar with mainstream cloud products (Vshpere / FusionSphere etc);
Basic knowledge in NB-IoT products and solutions;
Good communications skills;
Negotiation and conflict resolution skills;
Good problem solving skills;
Able to communicate in English effectively both verbally and orally;
Multi-language speaker (French / English) is preferred.
Motivational salary package;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation.
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This Personal Data is processed in order to assess the competency and suitability of candidates applying for employment with Huawei;
to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer;
to record all decision making for internal management and reporting purposes.