This role is an exciting opportunity for someone who wants a fast-paced commercial setting and enjoys finding ways for teams to do more, better, through process improvements and providing the right information to people at the right time.
The Sales Operations Business Requirements Specialist will be responsible on building requirements for our new CRM systems, will participate in the CRM migration project, will lead user documentation and is expected to be the lead user advocate of the new sales system once it launches.
In this role you will be focusing on interviewing, documenting current practices, processes, and business rules, and then participating in conversations with co-workers, leading to new designed processes, business rules, and procedures.
The individual in this position will lead in collecting user requirements and business processes, then creatively presenting simple to complex information in electronically created documents or other digital content delivery methods for both technical and non-technical audiences.
The successful candidate plays a vital role in creating and editing technical design models, project artifacts, graphics, charts, end user guides, tutorials, training aids, context sensitive help and tool tip content for business processes, software applications and environments to support users.
Job Responsibilities :
Supports the documentation process by researching and gathering technical information, creating new content and reviewing existing technical documentation to produce project ready requirements.
Applies interpersonal and interviewing skills to gather needed information from teams to support writing activities and objectives.
Create user profiles, user stories, and document user processes (how they use the system)
Researches and collaborates with technical and teams on the most effective way to present operating procedures and user instructions.
Writes clear, persuasive, and articulate instructions and procedural sections; translates technical and other ideas into easily understandable text;
rewrites and reviews related technical documents.
Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
Maintain records and files of work and revisions.
Edit, standardize, or make changes to material prepared by other personnel or establishment personnel.
Establish the electronic file structure, archive, and back-up capability and procedures for all documents and materials on the team’s server system.
Be part of a team to make recommendations and implement solutions.
Develop your own ESG and Sustainable Finance industry knowledge.
The ideal candidate needs to be a genuine team player who can reach objectives individually, as well as through close collaboration and coordination with other team members, based on Sustainalytics’ relationship-focused consultative sales philosophy.
The candidate should have the following qualifications :
Business or engineering experience of 3-7 years is required.
Prior experience in requirements gathering, quality assurance or technical writing
Able to provide portfolio examples of writing and infographics
Excellent inter-personal and communication skills
Proofreading and editing skills
Experience in developing graphics and multimedia digital content for technical training and business information delivery
Ability to convert technical knowledge into easily understood terms
Ability to work independently and as part of a team.
Technically savvy or able to quickly learn technical content
Knowledge and skills in collecting and documenting requirements for solution implementation
English fluency required.
Ability to work across multiple teams in a fast-paced environment with competing timeline.
Alignment with Sustainalytics’ mission, vision and values.