Client Service Delivery Ops Senior Analyst with English
Accenture
Bucharest, Romania
4 zile în urmă

Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of :

Interpret day-to-day business objectives and prepare / execute operational practices / work programs. Ensure proper execution of processes by team

Review all incoming work for clarity, provide clear work directions, , receive requests for assistance from the field, determine level of assistance required and respond appropriately

May perform data entry or other client related tasks in various systems, as required

Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

Prepare and analyze complex reports / information and formulate conclusions

Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)

Act as subject matter expert for team members, peers and / or clients as assigned

May act as a point of contact for senior client representatives

Anticipate, identify, and assess complex issues / problems. Develop and implement a corresponding plan of action to bring the situation to resolution.

Communicate changes to supervisor and assist other team leads with resolutions, as needed

  • Identify, document, and review opportunities for team improvement in procedures / processes / standards to gain cost-effectiveness and efficiency;
  • execute implementation of improvements

    Required to direct work within clear budget guidelines

    Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project's overtime needs

    Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables

    Assist with providing operational statistics and escalate operational issues to supervisor

  • Plan and facilitate weekly (as required) team calls / meetings. May present and facilitate at group meetings and new hire integrations;
  • may develop presentation content

    May create annual team objectives with supervisor approval. Monitor and coach team to meet objectives

    May prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance / disciplinary issues

    May participate, either voluntarily or through supervisor's request, on task forces, process teams, committees and special projects

    Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects

    Manage numerous, complex projects requiring high level capabilities with minimal supervision

    Anticipate, identify, and assess complex issues / problems. Develop and implement a corresponding plan of action to bring the situation to resolution.

    Communicate changes to direct manager and assist other team leads with resolutions, as needed

    Required to direct work within clear budgetary guidelines

    Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs

    Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables

    Assist with providing operational statistics and escalate operational issues to direct manager

  • Plan and facilitate weekly (as required) team calls / meetings. May present and facilitate at group meetings and new hire integrations;
  • may develop presentation content

    Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives

    Prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance / disciplinary issues

    Qualifications

    Skills that make your work successful :

    Demonstrated expertise in process area

    Coaching / mentoring skills

    Demonstrated issue management / problem solving skills

    Advanced written and verbal communication skills; manages internal and external / client communications with individuals at all levels.

    Ability to function effectively as a team member and organize work activities for others on the team

    Ability to adapt to changing environment and support of multiple clients

    Ability to develop / analyze / interpret data, rationale for alternative solutions to problems and take appropriate action

    Ability & interest in training other team members.

    Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.

    Ability to anticipate and identify emerging issues and act upon those that may affect area of responsibility and affect other teams.

    Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility.

    Advanced knowledge of company standard software. email, Internet Explorer, Microsoft Office Package

    Ability to communicate appropriately with people at various levels, both in formal and informal settings.

    How we truly care :

    Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

    Travel virtually around the globe, working in a diverse and multicultural environment.

    Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

    Have fun while working, participating in internal company events, sports activities and community initiatives.

    Save money doing the things you love, having access to different discounts on products and services.

    If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

    Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

    For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!

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