Customer Support Representative
Emerson Electric Co
Cluj-Napoca, CJ, RO
6 zile în urmă
source : equest

Responsabilities and tasks :

  • Prepares and processes customer orders on a daily basis;
  • Correctly enters and modifies the orders into the MRP system;
  • Works in close cooperation with all internal departments (sales, application engineering, logistics, purchasing and production) so as to obtain additional information related to orders, whenever necessary;
  • Communicates with internal departments regarding orders, production capacity, transport and other issues related to the orders processing;
  • Prepares the orders acknowledgements and sends them to the customers;
  • Informs the customer on any modification that appears in the order status;
  • Prepares weekly reports on orders and sends them to the customers;
  • Whenever necessary, looks for alternative solutions for the cases where the customer needs (e.g.
  • delivery time) cannot be satisfied (working closely with Production, Materials or Procurement departments);
  • Organizes the deliveries as soon as the goods are ready to ship (if there are not other constraints such as partial deliveries not accepted, the goods are waiting for inspection etc.);
  • Ensures the customer receives all the relevant documentation related to orders (acknowledgements, certificates, drawings, invoices or other documents if requested);
  • Uploads the critical orders placed to McKinney / Fromex on the Fromex Priority List (task applicable on IND orders only);
  • Archives the documents relevant to the activity, according to the company’s policy regarding record retention;
  • Manages the customer complaints;
  • Actively participates in the departmental meetings; brings improvements suggestions to support meeting the company’s goals;
  • Is responsible for the continuous improvement of the activity;
  • Performs any task assigned by the direct manager or the senior management, in accordance with the position responsibilities and respecting the laws.
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