Description : The Contact Center Agent is responsible for processing and resolving all inbound mails for the contact center of our French client from the insurance industry.
You will have the opportunity to : Work with one of our 3 biggest insurance companies & banks from France;Be part of a professional, dynamic, young and team-
oriented work environment;Process all request received from the clients, providing information regarding their request you will have visibility over the back office team’s activity in order to provide details to the clients;
Prioritizes tasks and workload;Offer support on specific steps related to the above-mentioned processes with prior clear guidance from our side.
Work schedule : 09 : 30 18 : 30, Monday to Friday, with 1h lunch break.
Requirements : Fluency in FrenchVery good problem solving, analysis skills and attention to details;Self-motivated, positive attitude and approach;
Good communication and interpersonal skills;Previous work experience in Customer Service or Back Office activities is a plus;
General insurance knowledge or economical background is a plus;Team player and proactive.
Offer : - Competitive salary and wide range of benefits including transportation allowance, medical subscription or gym , only to mention a few;
A supportive environment and a truly global multicultural platform; - Direct communication : opportunities to interface regularly with Accenture leadership;
Expanded roles : depending on your need to develop and past performance, you will not only be involved in your day to day activities , but also take on additional roles such as trainer, subject matter expert, service excellence focal point or career ambassador;
Superior training delivered in classroom or virtually and access to a mountain of knowledge; - Flexible Approach at work with the right work life balance where fun and extra work activities such as sport or CSR initiatives are part of our regular day to day life