Oracle Order Management Support Specialist
Emerson
CLUJ NAPOCA, RO
1 zi în urmă
source : equest

This position is responsible for providing support for Oracle Order Management Applications and related business processes.

The focus will be on providing support for facilities in Europe with a secondary focus on global support of the applications and processes.

Are you eager to take your career to the next level? If yes, we welcome your application for this role of Oracle Order Management Support Specialist (ID : 22013833) IN THIS ROLE YOU WILL

  • Provide subject matter expertise in Oracle Order Management Modules;
  • Oversee the system changes related to setups and application configuration of current / future processes ensuring the stability of the existing solutions;
  • Participates / is actively involved in EDI implementations at a European and Global level and provides support on troubleshooting and setups required for EDI functioning;
  • Ensures support for OM tickets, especially involving discrepancies between Oracle and other legacy and 3rd party systems;
  • Be actively involved in knowledge transition sessions, provide insights and / or guidelines on European specific processes;
  • Understand current business requirements and processes, implementing enhancements as required by European Stakeholders;
  • Be involved in Projects providing subject matter expertise, developing and proposing solutions to accommodate business needs while reducing the customizations within Oracle;
  • Develop test scenarios and test scripts in line with business enhancements to support the accuracy of the newly required solution;
  • Provide user training according to business unit needs and conduct training workshops for end-user on OM functionalities;
  • assist in preparing training material for OM modules;
  • Ensure that interfaces from & between legacy systems, 3rd party systems, and Oracle are operating as per expectations;
  • Use Service Now tools to create, maintain, update and track work on tickets (incidents / enhancements / problems) according to Global IT standards;
  • Must be able to communicate effectively in technical terms and on a business level;
  • Oracle SQL experience- ability to run scripts to identify and conduct analysis for front-end issues, conduct analysis for / with the development team and provide temporary workarounds whenever the permanent solution is yet to be identified;
  • Willing to work weekends, holidays as required to maintain application uptime and provide timely break / fix solutions for the European business (1-2 times / year) FOR THIS ROLE YOU WILL NEED
  • Background in Oracle Applications 12.1.x applications preferred.
  • University degree in operations, business, computer science, or related field required.
  • Advanced English level required an advanced level of an additional language is a plus.
  • 2-5 years experience in Business Processes
  • Minimum 1.5 years experience offering support for a functional track
  • Oracle SQL experience : minimum 1 year and running simple up to medium complexity queries
  • Effective procedure and workflow documentation skills are preferred.
  • Experienced with Microsoft Desktop Applications Suite (PowerPoint, Word, Excel, Visio).
  • Self-disciplined detail-oriented individual with excellent interpersonal and communication skills required.
  • Travel approximately 25% WHO YOU ARE : You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.
  • Our Offer to You By joining Emerson as our Oracle Order Management Support Specialist, you will be working at the heart of our business.

    This means that the skills and business insight gained can serve as an invaluable foundation for developing your career within our global organization.

    We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

    Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products, and applications.

    At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

    We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

    We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace, among them Women Impact Network, LGBTQ+A, and Somos.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

    Learn more about this here : https : / / www.emerson.com / en-us / careers / diversity-and-inclusion Get to Know Us Find out more by visiting our LinkedIn, Facebook, Twitter, YouTube pages or at www.

    emerson.com For more questions please contact sara.felecan emerson.com

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