This is for a brand new location opening in the Georgetown M Street area Position : Team Leader
PAY : $12.50-$13 / hour Depending on experience.
Position Description : Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards.
They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.
How Team Leaders Serve Our Guests and Our Team :
Leading and communicating with a team of 4-10
Creating a fun, positive atmosphere
Opening and closing the store
Ensuring operational excellence on shift by :
Making sure games start on time
Facilitating team member breaks
Upholding TEG standards
Addressing maintenance issues
Managing cash / inventory
Ensuring each guest has a five-star experience
Job Requirements :
At least 2 months of experience and mastery of the Game Guide and GES positions. For a store launch, you will need to enter in as a Game Guide and be trained to Team Leader fairly quickly.
This could take up to 2 months.
Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred
Flexible availability. Hours are based on store business needs. Must have availability to works nights, weekends, and / or holidays.
Knowledge, Skills, and Abilities :
Genuine love for serving others
High capacity for creative problem solving
Positively influences others
Embodies TEG’s mission and values
Maintains composure in high stress, face paced environment
Basic computer skills
Position Details :
Our store is open anywhere from 7am until 12am (or after) during normal operating hours. However, during a new store launch (the first month or two) the hours will be adjusted as we are in training.
Shifts will be more like mid-shifts (for example 12 : 30pm-9 : 30pm).
At TEG we adjust the shifts based on business needs. This is further explained in interviews.
Full Time (FT) for this position means : Hourly is 30 hours per week, most available hours are Thursday- Sunday. Nights, weekends and holidays are our most available times for hours for our FT team members.
4-5 shifts per week is normal for FT team members.
Part Time (PT) for this position means : Less than 30 hours per week.
For more information email : connor.sagerman theescapegame.com