Job DescriptionRequires a complete and thorough understanding of the order management process and department procedures;Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
Ensure customer issues via telephone / fax / email are dealt with promptly and within a minimum timeframe;Provide customers with information related to price and availability, order status, products etc;
Enter orders and quotations into SAP;Process customer returns via SAP;Raise requests for creating and updating SAP data (customer master data, material master data, etc.
Manage the open orders by extracting and analyzing SAP reports;Communicate with other departments i.e. Finance and Purchasing to ensure that customers’ needs and claims are being dealt with promptly;
Provide training and support to team members.QualificationsEnglish fluently spoken;Previous Order Management experience;Excellent written and oral communication skills;
Excellent customer service skills and ethics;Excellent phone handling and problem solving skills;Attention to detail;PC proficiency : Word, Excel & SAP proficient;
Basic knowledge of Export Procedures - preferred;Ability to juggle multiple enquiries / queries;Ability to function in team environment.Additional Informationnull