Requisition ID : 9438
With in-depth expertise on specific Hire To Retire processes & tools, the process expert is driving process documentation, analysis and guided continuous improvement initiatives within the GBS Center.
Key Responsabilities :
Execute end to end process mapping under process lead coordination
Support the documentation of the process (QRG, SOP)
Ensure processes and their documentation adhere to stakeholder expectations and regulatory restrictions
Process Expertise Operational
Define and Implement process improvements once approved
Develop documentation for KTs in the area of expertise
SPOC in Continuous Improvement activities
Support SOX / Audit documentation
Act as a change agent and process trainer for designated area
Performs Quality checks at team level and provides operational feedback
Process changes projects
Resource for area technology enablers from the design to testing phase (superusers)
Act as activity expert during migrations by performing KT and reverse KT
Support KPI collection and calculation for operational teams
Drives continuous improvement and standardization on country, cluster or global level
Required : Graduate degree
Preffered : Graduate degree in human resources field
Skills and relevant work experience :
3 years’ experience in Human Resources
Previous experience providing Processes and Tools solutions for line managers
Cross-functional enterprise understanding and the ability to work in cross-functional projects
Good analytic skills and attention to details
Good problem-solving and interpersonal skills
Very good Excel and SAP knowledge
Experience with solutions like People Central, Service NOW or Ceridian is an advantage
Capable of managing workload and prioritizing multiple responsibilities in a dynamic work environment
Ability to create positive work relationships with multiple teams, both physical and virtual.
Stakeholder management skills
Prior experience in Shared Service Centers / Outsourcing highly preferred
Advanced analytical and decision-making skills
Very good language skills both written and spoken in English / French
Job Posting Grade : 10
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