Zendesk (nice to have)
Bitbucket (nice to have)
Ticketing tools (nice to have)
Postman (junior)
Tech-docs usage (junior)
Polish (master)
Hi there! We are Rentals United - game-changing software in the short-term rental ecosystem run by people with passion.
We are looking for enthusiastic professionals to be who thrive in a dynamic start-up environment. If you're passionate about technology, come work with us! Join our multicultural and international team to discover how your day-to-day responsibilities can have a real impact on the business.
IT Support Specialist at Rentals United works as a member of the IT & API Support team alongside Developers to contribute to developing the SaaS platform.
As a future team member of the IT Team you will share the following tasks :
support our partners and assist users
identify and resolve issues in order to avoid future incidents
identify and resolve technical issues in a timely manner
communicate within the international team and work closely with our business partners
Who you are :
willing to develop your skills professionally
openness to learning new things
very good command of English (B2+)
able to read and provide technical documentation (tech-docs usage)
great communication skills (mainly writing & reading as we support our partners via ticketing tools)
ability to explain and communicate highly technical and complex IT issues to non-technical people
creativity, assertiveness and attention to detail
can-do attitude
nice to have : in-depth API knowledge
We offer :
IT & API Support Team onboarding that will give you a chance to know innovative solutions in the travel industry
start-up-like atmosphere (flexibility and great people)
possibility to grow within the team to become an expert
computer, comfortable office chairs and additional computer monitor to make your work environment the most convenient (both in the office and at home)
modern office located near Gdański Metro Station with the possibility to work fully-remotely - you can check out the Warsaw-based office address here
understanding approach to your needs
possibility of raising qualifications
online recruitment and onboarding
possibility to join private healthcare package
long term cooperation
Details :
Type of contract : B2B (32,5 - 45 pln / h + VAT) & full-time position ( 160 hrs / month)
Remote work : yes
Contract duration : permanent
Office hours : 7-15 / 10 - 18 / 14 - 22 (there are 3 work shifts to cover for the IT Support team)
Benefits : Pluralsight courses, Multisport, health insurance / medical package financial support & more
Our recruitment process is fast & smooth - we respect your time as much as our clients!
Your application
Interview - initial screening ( 30 mins)
Online test - SQL & Client Support skills ( 60 mins)
Online meeting with HR team & Support Manager ( 30 mins)
Offer
Online Intro call with your future team
Onboarding
The recruitment process is in English. Please provide your CV in English when applying for the position.
