Job Description Summary
The Field Service Administrator will organize the ticketing activity, immigration, mobilization and demobilization of field employees.
Administrators will update the company databases as appropriate daily ensuring accurate employee and job status and financial information.
They will support the Field Service Team in daily administrative activities and will serve as a liaison to the Processing and Business Ops Specialists, Field Operations, Immigration, HR and Finance.
There may be assigned other duties to help proactively drive our vision and align with our organization’s core values.
Essential Duties & Responsibilities :
Update and maintain company databases with employee,
Ensure travel costs support Cost Management objectives (flights, accommodation, vehicle hire)
Generate and manage multiple reports for direct manager as needed
Assist with development and testing of system modifications within systems and databases
Coordinate immigration, mobilization and demobilization of field employees to ensure timely arrival to and from job sites
Update employee status in the company database (Library Database)
Initiate requests and follow up on information in the Travel System
Assist management team with Field Time and EmpCenter tools or Amex card issues
Support technical training events, certifications and update databases related to this
Initiate cases with outside counsel to procure visas / work permits
Communicate with various government agencies for certification of documents
Fulfill request for Letter of Invitation (as needed)
Provide guidance to employees and Field Business Ops teams regarding documents, cost and time requirements for visa / work permit applications
Ensure all paperwork including applications for immigration visas / work permits are completed accurately and in a timely manner
Track visa and work permits progress to keep business partners updated
Maintain immigration tools and files for all employees on foreign assignments
Process and complete any exit permit or formalities prior to employees leaving the home country for assignment, if applicable.
Required Qualifications & Experience :
Three years relevant work experience in field operations, customer service, ticketing or office administration role desired.
Bachelor’s degree preferred. Related degree considered in lieu of experience
Desired Characteristics :
Excellent written and spoken English language skills
Excellent customer service and interpersonal skills
Excellent communication, time management and organizational skills
Ability to multi-task, working under tight deadlines
Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)
Relocation Assistance Provided : No