Technical Support Engineer- 6 months
Keysight Technologies
Bucharest RO
‎în urmă cu 4 ore

What we offer :

  • An attractive employee benefits package : competitive salary, flexible working hours, medical subscription, life and medical insurance, access to technical and soft skills training and many others
  • A healthy, open and supportive work environment.
  • Responsibilities :

  • Ensure L1 level of Support via email, phone, and remote assistance for Keysight customers
  • Logs, troubleshoots, and dispatches customer service requests to the next level, with the aim of ensuring quick and effective resolution
  • Collects data for internal reporting
  • Ensures service level agreements’ fulfilment
  • Independently manage and track customer requests in our Ticketing Service Console
  • Build and maintain a consolidated relationship with Keysight customers
  • What you need :

  • Following a Degree in Computer Science, Engineering or equivalent.
  • English (B2 or above)
  • Result oriented and ability to diagnose basic technical issues
  • Excellent communication skills
  • Can-do attitude
  • Efficient time management and team player.
  • Quick learner, dynamic, energetic and customer oriented.
  • Bonus skills :

  • You have used an IT Service Management tool (Ticketing service desks)
  • Any relevant experience in HelpDesk / Customer Support ( even a 3 month internship )
  • Shift : Afternoon Job

    Schedule : Part Time (P)

    Travel Required : None

    None

    Duration (Temp Positions Only) :

    6 - 12 months

    Candidates can be considered to work from the following locations :

    EMEA : Romania : Bucharest : Bucharest

    Job ID : 41356

    ALL US EMPLOYEES : KEYSIGHT VACCINE REQUIREMENT

    To comply with President Biden’s executive order and to protect the health and safety of our workforce, Keysight is requiring all U.

    S. employees and anyone entering the company’s U.S. facilities to be fully vaccinated against COVID-19 or to have an approved medical or religious accomodation.

    Keysight is a federal contractor and will adhere to all requirements of the executive order that apply to federal contractors.

    Click here for more information.

    Careers Privacy Statement

    Keysight is an Equal Opportunity Employer.

    Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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