ROLE POSITIONING AND OBJECTIVES
Reports to : Order to Cash Team Leader
Reporting level : Management
ROLE SUMMARY
We are looking for a person that :
Has a problem-solving attitude;
Can strongly understand the cross-departmental impact;
Is detailed oriented and able to perform in a high-pressure environment;
Has positive thinking attitude;
Able to create cooperative environment within the team;
Has an ability to communicate at all levels and apply high professional standards;
Is customer oriented;
Has an ability to prioritize own activities.
WHAT YOU WILL BE ACCOUNTABLE FOR
Effective and timely delivery of Order to Cash processes according to the agreed deadlines and in line with audit recommendations;
Provide support for Subject Matter Experts and Team Leader for Order to Cash specific activities;
Maintain a close relationship with the EM / Customers;
Ensure all controls are in place as per the agreed SLA’s and internal procedures;
Assist in the identification of continuous improvements to the GBS Order to Cash processes;
Work closely with other GBS functions;
Assist in training new colleagues in order to reduce process mistakes and improve accuracy and efficiency;
Responding to EM queries in a timely and accurate way;
Understands the organization’s key strengths and aligns personal goals with the organization’s objectives;
Makes effort to acquire / learn further skills / knowledge for personal development ;
Support the activities in scope for migration to be moved into shared service, in line with the migration framework and plan.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
SAP knowledge;
High level of Microsoft Office suites knowledge;
Risk management skills;
Critical thinking;
Interpersonal skills;
Problem solving skills;
Communication skills;
Process improvement and results oriented mindset;
Strongly understanding of customers business;
Demonstrates a positive attitude while focusing on completing tasks or goals;
Team player.
Finance / IT / Accounting University Degree;
English (reading, spoken and written) fluent level
BENEFICIAL
Minimum 1 year previous experience in Finance would be a plus;
Experience in Customer Service would be a plus;
Knowledge of any other language than English;
Abroad experience (faculty or work);
Sales Force Knowledge;
Leadership skills;
Aptitude for financial reporting;
Understands the basics of cash-flow accounting & forecasting.
Please be aware that for this job you will have to work from the office 4 days per week. 
