Support Specialist
Qualitance
Bucharest, Romania
1 zi în urmă
source : StartUs

Bucharest

2 Dr. Staicovici Street, Opera Center, Building 2, Floor 7-8, 050556, Romania

San Francisco

325 Sharon Park DrSuite 810Menlo Park, CA 94025-6804 USA

Sydney

3 / 55 Pyrmont Bridge Rd,PyrmontNSW 2009Australia

Support Specialist

posted on : 04-07-2019 location : Bucuresti, Romania area : Support keywords : UNIX, ITIL, Maximo, Abacus

What you’ll do

  • Dealing with requests from the customer as well as communicating effectively with them to achieve desired results;
  • Interacting with the teams in charge of administrating the infrastructure : Wintel admin team, DBA team;
  • Dealing with Incidents related to application maintenance (investigating, isolating, diagnosing, fixing / creating work-
  • around) in the framework of the Service Management tool (Maximo);
  • Dealing with Change Requests related to application Abacus (analyzing, authorizing, planning, executing) in the framework of the Service Management tool (Maximo);
  • Management of jobs and data processes and access levels for application;
  • Deployment of application upgrades and configurations for Abacus;
  • Create innovative solutions and proactive approaches to optimizing processes.
  • What you’ll need to succeed

  • At least 1 year of support experience;
  • Good command of English (both speaking and writing);
  • Basic knowledge of various Operating Systems ( UNIX);
  • Basic knowledge of service management concepts (such as ITIL);
  • Communicative and engaged;
  • German beginner;
  • Abacus application experience or migration.
  • Mobile phone
  • How did you hear about us
  • Skills you're most proud of Your resume*
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