Senior Associate French
Amazon
Iasi , RO
‎în urmă cu 13 ore

DESCRIPTION

The Retail Business Services (RBS) team in Romania is responsible for offering back-office support for the Amazon websites.

The Private Brands team is actively supporting the catalog expansion across the Amazon European marketplaces.

The team’s activity implies several processes, as following :

  • 1. Ensuring that the website content is accurate and up to date, as far as it concerns the product descriptions, prices, stock availability and other Amazon internal parameters;
  • 2. Assigning products to the correct categories so that our customers can easily find the products they need;
  • 3. Processing direct suggestions from our customers to update the catalog information;
  • 4. Uploading media content to the products’ pages for an enhanced customer experience;
  • 5. Contacting vendors to confirm product details in order to keep the catalog up to date;
  • As a Senior Catalog Associate your tasks will include :

  • Updating / organizing the content for the Private Brands catalog on the Amazon stores across Europe;
  • Interacting / coordinating with vendors / manufacturers;
  • Helping identifying and correcting errors;
  • Analyzing all the available data, researching for missing information; finding the main pain-points and solving them in order to ensure the correct functioning of the supply chain;
  • Creating reports regarding the work received and the work performed.
  • Contributing to reducing and solving issues in the supply chain process.
  • In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as :

  • Identifying improvement opportunities / enhancements / pain points in the processes you work on and implementing the needed changes;
  • Training and mentoring other Catalog Associates;
  • Informing the manager regarding possible quality issues; analyzing the situation and recommending corrective actions;
  • Flagging any updates received from stakeholders on process to Lead / Manager;
  • Taking part in client calls to raise challenges, leading and documenting the call.
  • Basic Qualifications

  • Bachelor’s degree in any discipline is preferred;
  • 1 2 years of experience in data-driven business operations processes (BPO, Operations processes, Customer Service) is considered an advantage;
  • Skills :

  • Strong written and oral communication skills in English;
  • Medium written and oral communication skills in French;
  • Good working knowledge of MS Office; MS Excel proficiency is an advantage;
  • Very good knowledge and experience in internet navigation and research finding information about large amounts of data in a timely manner.
  • Ability to :

  • Multitask in a fast paced environment;
  • Operate in the system with the speed and accuracy necessary to meet departmental standards;
  • Dive deep into a problem, perform Root Cause Analysis’ and identify constraints to recommend a solution
  • Maintain composure in critical situations and communicate clearly with both internal and external customers.
  • Demonstrate :

  • Passion for delivering great customer experience;
  • Strong interpersonal & communication skills;
  • Excellent listening skills;
  • An analytical mindset;
  • Eye for detail;
  • Commitment to meet deadlines.
  • PREFERRED QUALIFICATIONS

  • Excellent skills in MS Office;
  • Strong experience in dealing with processes and large amount of data;
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