ONSITE Support Engineer
Net BRINEL
Cluj Napoca ,Romania
19 zile în urmă
source : wowjob

Key Responsibilities :

  • Monitoring of Windows servers;
  • Maintenance of more than one segregated windows domain;
  • User management / email management / group policies management / windows scripting / automation;
  • Monitoring policies for patch updates / antivirus updates / backups;
  • Reviewing the logs maintained;
  • Escalate to next level support on time in case of any critical alert which needs their direct attention;
  • Monitoring of Network devices using provided tools and escalate to respectively telecom vendor and team in case of any link outage;
  • Monitoring of Voice equipment and escalate to team in case of any Voice issue;
  • Basic hand and field support for running the equipments and installation of any technology equipments;
  • Assess, diagnose escalated problems. Root cause analysis;
  • Provide quick work around to resolve problems;
  • CERINTE

    Experience & Qualifications Required :

  • At least 3 years of relevant experience;
  • Bachelor’s degree in techical field - Computer Science could be an advantage;
  • Medium Windows Server administration including AD, group policies, users;
  • Medium HW competencies : server, desktop, notebooks;
  • Medium / High desktop support : OS, applications, networking, antivirus;
  • Basic understanding of L2 & L3 switch;
  • Basic hands on experience on Cisco network devices, firewall solution;
  • Basic understanding of Voice technologies;
  • Customer orientation

  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal;
  • Ability to multi-tasking;
  • Availability in response to the needs of the customer for installation, maintenance and equipment malfunctions;
  • English proficiency;
  • OFERTA

  • Attractive salary package;
  • Working in a dynamic and professional team;
  • Exceptional training and obtaining professional certifications;
  • ACCESS to information, technologies and Business processes from Global leaders;
  • Career development opportunities; long term contractual relationship with global vendors;
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