Microchip Technology Inc. is a leading provider of embedded control applications. Our product portfolio comprises general purpose and specialized 8-
bit, 16-bit, and 32-bit microcontrollers, 32-bit microprocessors, field-programmable gate array (FPGA) products, a broad spectrum of high-
performance linear, mixed-signal, power management, thermal management, radio frequency (RF), timing, safety, security, wired connectivity and wireless connectivity devices, as well as serial Electrically Erasable Programmable Read Only Memory (EEPROM), Serial Flash memories, Parallel Flash memories, and serial Static Random Access Memory (SRAM).
We also license Flash-IP solutions that are incorporated in a broad range of products.
Are you a self-starter? Do you think different? At Microchip Technology, our values system empowers our employees to develop and thrive in a supportive, collaborative, professional, global, and rewarding working environment.
We embrace change and continuous improvement, driving both to the mutual benefit of ourselves and our clients. We are looking for like-
minded people who can share our passion for success.
Successful candidate will have excellent communication skills and innate curiosity, are passionate about internal and external customer and will show willingness to succeed in a team environment.
Responsibilities will include supporting multiple large accounts on any post-order requirement, acting as main point of escalation between client buyers and factory.
Ability to run reports and understand and utilize data within reports is critical. Industry knowledge is important and developing partnerships with field, factory and clients will be the key to success.
Understand customer support requirements, define an agreed service level in accordance with the external sales team and Management, and deliver it.
Understand Microchip revenue goals and drive actions aimed at meeting or exceeding them, including shipping optimization and turns business
Understand Microchip End Equipment and Key Client strategy and apply the most relevant level of support for each customer.
Initiate and drive actions leading to the best possible alignment between client’s service requirements and Microchip possibilities With a deep understanding of client’s WW demand both direct and through subcontractors, regularly analyze and anticipate future trends
Maintain open backlog
create the best possible alignment between client’s needs and Microchip capabilities. This will include setting the right expectations regarding process improvements, logistic services or any other requirements.
Keep close contact with the customer’s purchasing office to meet and exceed service level expectations Overview EDI transactions and check that order entries and change orders are successfully supported Keep closely in contact with other Microchip offices in Europe or US to ensure efficient communication and successful teamwork Run, review and distribute periodic reports as requested Support Client Engagement managers in preparing annual price agreements
Experience in Supply Chain and Customer Service role. Experience in working with the Semiconductor industry would be advantageous.
Ability and willingness to work in a dynamic international environment, to interact and communicate with different cultures.
Ability to work pro-actively, anticipating and resolving customer issues. Detailed oriented and precise.
Native or business proficient English languages required.
Good German and / or French language skills would be advantageous.
Willingness to travel occasionally in Europe or US for training purposes or customer meetings.