German Service Desk Support
Core Recruit
Cluj-Napoca, România
acum 1 minut

We are looking for a self-motivated Service Desk Support Specialist in Cluj / Remote that wants to be part of a professional team.

Our partner is an independent IT Service provider with headquarters in Hamburg-Germany.

Responsibilities :

  • Troubleshooting processing errors and achieving an organization's goals by completing the necessary tasks;
  • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output;
  • Direct answer to the customer s request (sending of invoice copy or credit note, account information) via e-mail, ticketing system or direct call;
  • Research and obtain further information for incomplete documents;
  • Generate reports, store completed work in designated locations and perform backup operations
  • E -mail processing via Outlook;
  • Required skills :

  • Good communication skills acquired through customer work experience;
  • Good knowledge of ticketing systems correction of the data, checking and replication issues;
  • Experience with MS Office, systems and applications used in support, ticketing system such as BMC Express Ticketing System programs;
  • Excellent organizational skills in support field, client service field;
  • Customer oriented attitude and problem-solving skills in collaboration with other parties involved;
  • Good to have :

  • Ideally experience in dealing with ticket systems BMC Remedy;
  • Good knowledge of Active Directory;
  • Analytic thinking;
  • Foreign Languages :

  • Fluent in German;
  • What we offer :

  • Professional training in a dynamic market with high growth potential as well as a diversified position;
  • Working in mixed German / Romanian teams on equal terms;
  • Very high personal development opportunity;
  • High standard equipment;
  • Pleasant working environment with helpful colleagues and a lot of space to be successful
  • with us;
  • Team building and social activities;
  • Weekly massage;
  • Central location for our Office building;
  • Other benefits will be gladly discussed during the interview;
  • Raportați această lucrare

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