Technical Support Engineer Azure Identity
Microsoft
Bucharest, Bucharest, Romania
6 zile în urmă

Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
  • Qualifications

    Language Requirements :

  • English Language : confident in reading, writing and speaking.
  • French or German are desirable
  • Technical Requirements :

  • Windows System Administrator with good Active Directory knowledge and troubleshooting skills
  • Strong knowledge of Microsoft Windows Servers and Client Operating Systems
  • Troubleshooting skills in Azure Active Directory User Provisioning and Synchronization
  • Troubleshooting skills on at least one of the Microsoft Synchronization Engines, FIM / MIM, DirSync, AADSync or AAD Connect
  • Troubleshooting skills in Network and DNS
  • Knowledge related to Microsoft Office 365 Cloud Services / Azure Active Directory
  • Solid foundation and background in Microsoft products and technologies
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

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