Customer Service Representative
Emerson Electric Co.
Napoca, Cluj, Cluj, Romania
14 zile în urmă

Job Purpose

The position is responsible for maintaining the relation with company’s customers and processing their orders.


  • Prepares and processes customer orders daily;
  • Correctly enters and modifies the orders into the MRP system;
  • Works in close cooperation with all internal departments (sales, application engineering, logistics, purchasing and production) to obtain additional information related to orders, whenever necessary;
  • Communicates with internal departments regarding orders, production capacity, transport and other issues related to the orders processing;
  • Prepares the orders acknowledgements and sends them to the customers;
  • Informs the customer on any modification that appears in the order status;
  • Prepares weekly reports on orders and sends them to the customers;
  • Whenever necessary, looks for alternative solutions for the cases where the customer needs (e.g. delivery time) cannot be satisfied (working closely with Production, Materials or Procurement departments);
  • Ensures the customer receives all the relevant documentation related to orders (acknowledgements, certificates, drawings, invoices or other documents if requested);
  • Manages the customer complaints;
  • Performs any task assigned by the direct manager or the senior management.


  • University degree in Business, Economics or Commerce domains;
  • 1+ years of relevant work experience customer support / technical support services;
  • Good organizing and communication skills;
  • Customer oriented and working in a team ability;
  • Languages : English advanced level, second European language is considered a plus;
  • PC skills : MS Office, Internet, ERP / MRP systems (Oracle).

    About Emerson

    Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

    Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

    A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

    Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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