Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-
connected consoles, personal computers, mobile phones and tablets.
We are EA
And we make games how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry.
But making games is hard work. That’s why we employ the most creative, passionate people in the industry.
Main Purpose of the Role
Marketplace set up and delivery of digital content materials to submissions team
Support EA’s Publishing organization in the Sales and Marketing activities to promote all commercial digital products
Work closely with internal EA global teams for set up and submission of materials / software to support each launch
The PLM Digital Publishing Coordinator will be part of a high-performing team that can provide cross functional and cross regional support to deliver coverage across time-
zones. The role will be point of contact for the business and work closely with PLM Submissions & Digital Publishing colleagues in different time-
zones to ensure coverage for projects is always available in both Central European and Pacific Standard time zones.
Key Duties and Responsibilities
Assist with the delivery of on-time and accurate product metadata and assets to support the release of content in the digital channels in alignment with the overall franchise plan
Coordinate digital product release plans, schedules and deliverables and report out to all key stakeholders
Responsible for tracking and reporting key metrics for the key functions
Partner with Global Localization team to ensure accurate translations of product metadata copy
Work with internal EA global teams to deliver complete content packages to the Global PLM Submissions team
Assist the Digital Publishing managers with First Parties on our commercial and operational requirements
Review and request updates for the weekly PSM Pre-order Status report to global publishing teams
Review and analyze on an ongoing basis the process documentation for the PLM Digital Publishing organization
Maintain a general level of understanding of all internal digital publishing requirements relating to platform(s)
Also required, as needed : occasionally coordinate the Metadata submission process for platforms as support for the Submissions teamsupport delivery and submission of assetsprovide knowledge and support to Studios to increase their understanding of the Metadata submission process and its requirements
Workload and hours for this role increase building up to the pre-Christmas period, typically September to mid-November each year.
Annual leave should not be planned during this period
In order to provide support during Pacific Standard Time, a night shift is established within the team. This role will be expected to be a part of a rotation plan in the team to ensure that the night shift is covered for portions of the year.
Skills and Knowledge Required
Bachelor’s degree or equivalent experience
1-3 years of experience in project management, channel management or account management
Applicable experience will include elements of team / project / program management
Experience working with Microsoft Office - Outlook, Word, Excel, PowerPoint, and Visio. Experience working with JIRA databases and Windows SharePoint is a plus
Ability to work calmly under pressure maintaining attention to detail
Demonstrated ability of building mutually beneficial relationships with internal and external partners
Ability to multi-task and manage several products at once
Ability to build trust through consistent and reliable ongoing delivery
Passion for the gaming industry
Communicate in a clear and concise manner both written and verbally. Excellent written and spoken English is required for the role
Nice to have
Knowledge of the technical requirements of Sony / Microsoft
Familiarity with EA internal structure and content / metadata submission processes
Understanding of First Party product types and marketplace policies (bundling, pre-orders, patches, etc.)
Experience in software submissions, First Party digital metadata requirements and / or Certification / QA
Behaviours / Competencies
Proven ability to work and mediate effectively with teams across geographies and have excellent relationships with internal and external stakeholders
Proven ability to work efficiently under pressure
Ability to proactively identify potential project risks and create fallback plans with stakeholder teams
Excellent verbal and written English communication, interpersonal, conflict resolution, and customer service skills
Enthusiastic self-starter able to identify and solve problems
Quick learner able to work effectively in a changing environment and positively embrace change
Experience with high levels of multi-tasking and prioritizing in a consistently fast-paced deadline-driven environment
Excellent personal organization and work ethic
Willingness to travel internationally
Proven ability to work effectively in a team and assist internal and external stakeholders
Experience handing off tasks to other team members and picking up already started tasks to drive them to completion as a team
Proven ability to coordinate projects to schedule
Quick learner, able to work effectively in a changing environment and positively embrace change
Demonstrate professionalism through actions and behavior.
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.