EMEA Customer Success Assurance Senior Escalation Manager Oracle’s Public Cloud Customer Success Assurance Team Join one of the most visible technology areas within Oracle and be part of a world class cloud team to accelerate Oracle’s Public Cloud adoption, with a focus on Software as a Service.
This is an exciting opportunity to learn and grow quickly! Responsibilities The Cloud Customer Success Assurance Escalation Manager is responsible for handling sensitive customer escalations by combining business, technical and cloud acumen.
In this role, you will work with enterprise customers to realize the value of cloud with Oracle Public Cloud. You will :
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).