Internship Customer Service (6 months)
Napoca, Cluj, Cluj, Romania
3 zile în urmă

Summary of the role

To improve delivery performance to Emerson customers in Europe.

Responsibilities :

  • Upon reception of Customers orders, identify the relevant products(basic technical skills required), clarify the prices from the system and the Customer Database and book the orders in the ERP system;
  • Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if the lead time is identified as too long, confirm the lead time on the order;
  • Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
  • Prioritize and implement scanning of all orders and relevant documentation;
  • Contacts with production units and marketing, quality, application engineering, and logistics departments;
  • Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site;
  • Various administration tasks related to customer files.
  • Requirements :

  • Experience in international sales or Customer Service, logistics, and / or transportation department would be a plus;
  • Proficient in English.
  • Good mastering of Ms. Office tools (Outlook, Word, Excel, PowerPoint).
  • Attention to details!
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