Customer Service Representative – German speaker
Avira
Bucharest
6 zile în urmă

For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via e-

mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner.

Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.

To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-

class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community 24x7.

We believe that empowered, self-motivated teams can accomplish huge things.

Tasks :

Provide 1st level trouble-shooting

Provide pre-sales information about our products

Support customers in the optimal usage of our products

Communicate via e-mail

Knowledge, Skills, and Abilities :

Technical (IT) Education is a plus

Call centre / customer service experience

Procedure Knowledge : Help desk procedures

Help desk procedures

Excellent aptitude for technical troubleshooting and problem solving

System Knowledge :

Microsoft office applications

Good knowledge on OSX

Knowledge of computer software and hardware

Skill Set :

Enthusiasm for passing on technical knowledge and experience

Excellent product and general technical knowledge

Ability to work unsupervised

Good to Very good communication skills (oral / written) in German and English

Keyboard skills : accurate and relatively swift typing

Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.

Basic complaint and conflict resolution skills.

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