Customer Support Engineer (24/7)
Orange
Bucharest, Romania
6 zile în urmă

Tehnic

How would you like to work in IT & Communication , toying with cutting edge technologies and enjoying your life? Come closer to #LifeAtOrange .

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period for the time being, our activity is carried out remotely.

What we're looking for

new colleague will be joining SSPO Service Desk in our activities as SPOC

Single Point of Contact) for all the requests and issues regarding the

services that we operate.

What you'll be doing

as SPOC for the customers & partners regarding the requests for the

  • services operated by SSPO;
  • Correlate
  • the information available in different tools to correctly assess and classify

  • the requests coming from the customers / partners / other entities;
  • Support
  • the incident management process by interacting with all the involved parties in

    the investigation to understand the status of the problem and ensure its

  • resolution in the agreed SLA;
  • Send
  • recurrent notifications with the updates about the investigation for the

  • ongoing critical incidents;
  • Ensure
  • the correct tracking of the updates and perform continuous followup with the

  • involved parties until the details of an issue / incident is understood;
  • Analyze
  • historical data to identify recurrent incidents and treat them accordingly.

    What you need to know / have

  • Effective
  • communication skills;
  • Customer-centric
  • Ability
  • to easily interact with people and maintain the good relationship;
  • General
  • knowledge of IT and Telecom in an operational environment;
  • Willingness
  • to work in 8 hours shifts, covering the 24 / 7 support that we are providing to

  • our customers;
  • Fluent
  • in English (both written and spoken), French is considered a plus.

    What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen & more!
  • Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

    Apply and let’s have a remote-talk.

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