Expert, Video Conferencing
2 zile în urmă

What will you contribute?

As a key member of the End User Services team, this position is responsible for the successful end-to-end deployment of our Video Conference (VC) capability across multiple offices worldwide.

This role will work with other IT teams to deliver the VC roadmap and oversee advance testing, proper setup, real time monitoring and issue resolution.

Responsibilities & Deliverables

Your deliverables as Expert, Video Conferencing will include, but are not limited to, the following :


  • Develop Finastra audiovisual standards
  • Engage with AV and VC technologies and apply industry best practice for success VCs and meetings using AV
  • Deployment

  • Work with the business to prioritize production implementation and change activities
  • Evaluate and recommend new AV hardware, software and cloud-based platforms for inclusion within Finastra
  • Develop standard operating procedure documentation for quality assurance testing, tracking and maintenance
  • Ensure build out of new conference rooms are equipped with the Finastra standard of equipment
  • Support and maintain in-house AV equipment
  • Support

  • Lead and / or provide guidance and usage insight on AV initiatives
  • Set-up live events and presentations
  • Troubleshoot problem areas in a timely fashion; conduct or facilitate root-cause analyses on any AV / Conference room issues as needed
  • Provide end-user and training assistance as required
  • Provide overall project communication to stakeholders
  • Required Experience :

  • 6+ years’ experience managing complex, mission-critical infrastructure, knowledge of video conference and telepresence infrastructure a plus
  • Experience owning a service where end users are senior leaders
  • Excellent technical knowledge of teleconferencing, presentation, and other AV hardware
  • Effective interpersonal skills and relationship-building skills
  • Candidate must have a flexible personal schedule in order to service clients throughout the business day and be available for afterhours service as necessary
  • Ability to manage multiple projects simultaneously and consistently meet project deadlines
  • Excellent communication and interpersonal skills with ability to interact with internal customers at all levels
  • The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

    If you need assistance or an accommodation due to disability please contact your recruitment partner.

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