ACS Senior Support Engineer – Hyperion Technical Consultant
‎în urmă cu 23 ore

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle products.

You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress / status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience.

Experience with Oracle's core products, applications, and tools is important.


  • Works with the client to understand requirements, functionality and business processes
  • Translate customer requirements into deliverable products and services
  • Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
  • Develops test plans, procedures and running the tests accordingly
  • Support Oracle EPM Hyperion products and services in line with the contractual agreement
  • Works with support to resolve Customers SRs.
  • Troubleshoots and resolves simple to highly complex functional, performance issues related to EPM Hyperion products.
  • Works with various functions within Oracle to ensure RCA is complete and SLAs are met.
  • Conduct knowledge transfer sessions both within the Oracle team and to end users.
  • Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
  • Ensures that new services are appropriately captured and put in ACS corporate repository
  • Proactively maintains knowledge of Oracle's current and future products / solutions offerings for the specified EPM / Hyperion Cloud area.
  • Technical Qualifications

  • At least 5-8 years of experience working with Essbase, Hyperion planning, HFM, FDMEE systems as a functional consultant.
  • 3+ years of experience and good knowledge in designing, building, optimizing, integrating and automating EPM solutions working on different Oracle EPM applications.
  • Experience and good understanding of Finance, Accounting, Budgeting and Forecasting processes, GL systems, consolidation and reporting is required.
  • Expert knowledge of Hyperion Planning (business rules, integration, etc.)
  • Working experience with Planning Budgeting, Workforce, OPEX and CAPEX.
  • Familiar with the functionality of ODI, EPM Automate, and other ETL tools.
  • Knowledge of other Oracle Hyperion integration tools like DRM is an advantage.
  • Advanced knowledge of relational databases Oracle, SQL server and data modeling.
  • Good working experience in SmartView, MS Office Suite.
  • Other Qualifications :

  • Strong English written / verbal communications
  • Self-motivated individual who works well in a team environment.
  • Willing to work in shifts & weekends as required.
  • Willing to travel in the region (MEA) and work out of client locations.
  • Willing to provide on-call support on a 24 / 7 basis when needed.
  • Experience in working as part of Global / Matrixed / Remote teams.
  • Self-driven, ability to work under minimal supervision.
  • Excellent Analytical skills.
  • About Us

    Diversity and Inclusion : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.

    Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

    In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

    Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

    The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

    We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

    At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.

    We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.

    to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work.

    It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
  • Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Which includes being a United States Affirmative Action Employer
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