Support Escalation Engineer - Azure Kubernetes Service
Bucharest, Bucharest, Romania
4 zile în urmă

Kubernetes was created by and thrives because of the thousands of individuals and hundreds of organizations who have given their wisdom, code, and continuing support to the people who use it.

Keen to be part of a team supporting the fastest growing product in Azure history? We are looking for people

who truly want to make a difference in people's lives while also realizing their own greatest potential. If you aren't afraid of being the best version of yourself while encouraging the same both within your team and your customers, then we are looking forward to hearing from you! Let's talk about your dreams and aspirations and how you can help us empower every person and organization on the planet to achieve more, including yourself.


  • Be responsible for support delivery, working with customers to resolve complex technical issues related to running Kubernetes and container services on the Microsoft Azure Platform.
  • Understand customer scenarios using Microsoft products / solutions in their environments and collaborate closely with engineering groups to resolve their issues and develop unique solutions.
  • Use knowledge and experience to improve Azure Kubernetes Service product design, supportability, existing processes and to represent the voice of the customer.
  • Soft Skills

  • Passion for technology, problem solving, and customer supportability
  • Ability to understand the customers best interests in terms of problem impact

  • Ability and motivation to learn behaviors of unfamiliar components / technologies as needed
  • Ability to handle technically challenging and politically hot customer situations
  • Strong communications skills - excellent spoken and written English communication skills and
  • Technical skills

  • Solid understanding of container technology and fluency in Kubernetes.
  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)
  • Experience administering Linux (boot process, file systems, network device and protocol configuration)
  • Familiarity with core OS services such as : SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
  • Familiarity Security, OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration
  • Cloud experience strongly preferred
  • Understanding of container specific networking such as CNI
  • Familiarity with DHCP, VIPs, NAT, DNS
  • Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)
  • Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA’s
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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