Renewal Representative - Polish
Oracle
Bucharest, Romania
2 zile în urmă
Renewal Representative - Polish-19000IV6

Preferred Qualifications

Department Description:
Oracle provides the world's most complete, open, and integrated business software and hardware systems. Oracle Digital Renewal Center is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions: Asia, Europe, North America and Latin America.

Distinguishing Characteristics:
Support Renewal Representative II has at least two years customer service experience within the software and/or related services industry. Core characteristics include: Demonstration of strength and confidence in interpersonal communications and diplomacy; Self-motivation
Ability to acquire new skills quickly; Effective management of multiple tasks and priorities.

 

RESPONSIBILITIES:
The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.
• Selling support services after point of system sales or upselling for existing active contracts
• Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
• Accountable for timely service renewals for assigned territory.
• Educates customers on e-business practices and any associated contractual implications.
• Accurately forecasts business targets and opportunities in territory.
• Promptly handles and solves customer objections and complaints.
• Manages exceptions for customers with issues that may delay or inhibit renewals
• Perform contract maintenance as requested by Customers such as contact changes, address/site updates
• Answering inbound customer service 0800 line calls, emails, Oracle chat
• Manages exceptions for customers with issues that may delay or inhibit renewals

 
QUALIFICATIONS:

Technical:
• Demonstrated ability to learn new and often complex business systems quickly and effectively
• Ability to effectively navigate Oracle and leverage appropriate resources at appropriate times
• Comprehension of the Oracle sales process/cycle and Business Practice policies
• Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems
• Understands business use of Oracle products, services and future directions
• Knowledge of Oracle applications a plus

 

Professional:
  • Polish and English proficiency
  • Very good communication skills, both written and verbal
  • Proven experience of IT-Hardware & Software support services and components
  • Proven influencing and negotiation skills, Self-motivated, focused, and driven to achieve goals
  • Strong objection handling abilities
  • Good numeracy and attention to detail
  • Ability to effectively manage multiple tasks and priorities
  • Ability to adapt and acquire new skills quickly
  • Ability to work in a high pressured, fast moving and challenging environment
  • Demonstrated ability to meet deadlines
  • Projects a positive and professional image
  • Detailed Description and Job Requirements

    Drive the renewal of Oracle's contracts to existing customers.

    Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

    2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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