Regional Business Operations Manager
Oracle
Bucharest, Romania
10 zile în urmă
Regional Business Operations Manager-190000V4

Preferred Qualifications

[STYLE: HEADING 2] ABOUT ORACLE[Style: Normal] The digital age has unleashed limitless potential. Skyrocketing connections are forever transforming how we work, play and live. To thrive in this emerging world, businesses need to go beyond bolting on new digital tools.[Style: Normal] At Oracle, we are changing the world by leading a digital transformation! We help our 400,000+ customers in more than 145 countries to go beyond developing digital potential to using it to achieve, grow and compete; to think, act and be Business Digital.•[Style: List Paragraph] We do it by delivering innovative services that let them do more, know more and spend less.•[Style: List Paragraph] We integrate every layer of the technology stack to speed time to value, maximize performance and minimise cost.•[Style: List Paragraph] And, we commit to meeting the needs of our customers and ensuring their success through their journey.[STYLE: HEADING 2] DESCRIPTION[Style: Heading 3] You want to change the world too, don’t you?[Style: Normal] So what are you waiting for? Join our Customer Success Business Operations team! We’re looking for a Regional Business Operations & Leadership Support Manager – EMEA SaaS Customer Success to join our Bucharest office![Style: Normal] The Regional Business Operations & Leadership Support Manager is a role within the EMEA SaaS organization, where you will be the trusted advisor and business partner, dedicated to Regions and / or Programs within the EMEA SaaS Customer Success organization. You will report to the EMEA SaaS Customer Success Business Operations Senior Manager and will be 1 of 4 Leadership Support managers, striving for operational efficiency within your region and area of responsibilities.[STYLE: HEADING 2] RESPONSIBILITIES1.Regional & Program Leader Business PartnershipThe Regional Business Operations & Leadership Support Manager will act as trusted business advisor to their Regional Customer Success Leaders. Their role is to participate in the adoption of the corporate and EMEA SaaS Customer Success strategy, to develop mechanisms to its implementation, monitoring and further improvement.This includes active engagement in areas, such as:•Drive business planning and optimal territory coverage.•Participate in Go To Market (GTM) planning, budgeting and territory planning.•Forecasting process leading to EMEA-defined forecasting Key Performance Indicators (KPIs).•Liaise with Finance on compensation related matters within the given compensation model.•Prepare regular analysis of Customer Success Managers (CSM) performance, advise on improvement measures.•Provide business intelligence on data trends and reccomendations on business decisions for the region and area of the Customer Success programs.•Review and implement the regional SaaS CSM governance.•Prepare and attend internal business reviews with VP / SVP level stakeholders.•Participate in regional business and account reviews, follow-up on actions.•Support Regional SaaS Customer Success Leader in collaboration with other LoBs (Sales, XaaS CS, Consulting..).•Improve constantly the operating model to focus on automation, to align with corporate strategy and to build on organizational learning.•Support the principle of learning organization, sharing and implementing of best practices.•Act as Regional Customer Success stand-in within internal events, calls etc. in absence of the Regional Lead. 2.CS Programs & Initiatives EngagementResponsibilities within the Regional Business Operations & Leadership Support Manager role include: •Participate in Cluster/Country CS boards, follow-up of actions.•Coordinate Cross-Line of Business (x-LOB) cooperation.•Coordinate programs related to customer satisfaction (GRS or other dedicated program).3.Regional CSM Teams supportThe Regional Business Operations & Leadership Support Manager responsibilities include reviewing and improving the efficiency of the team, continuous performance and clarity on processes and tools. This inludes also:•Support with onboarding new Customer Success Managers (CSMs) – setup, orientation in tools, processes, access etc.•Communicate agreed KPIs and benchmarks.•Communicate governance elements relevant to SaaS CSM teams.•Act as first line escalation point in conflicts regarding internal processes to assess the validity of the raised request within valid SaaS CSM policies and internal guidelines.•Monitor data quality in usage of CSM systems and initiate improvement actions.4.Collaboration with SaaS CSM Interfaces & EcosystemThe Regional Business Operations & Leadership Support Manager will navigate the teams to an efficient collaboration with the SaaS Customer Success interfacing units and the wider Cloud ecosystem. It will have a two-fold role:•Ensure the designed processes are implemented in an efficient way.•Feedback to EMEA level on possible improvements.5.Tools & Processes Automation•Advise and educate the leaders and teams on efficient use of Oracle available tools to monitor the business.•Eliminate use of manual and security non-compliant reporting (i.e. extensive download of raw data stored locally).•Promotes continuous improvement and optimization of business monitoring tools and inputs to ensure their relevancy to business model and business focus.•Formulate requirements on systems & tools and process changes to the process responsible team. [STYLE: HEADING 2] REQUIRED SKILLS/EXPERIENCE[Style: Heading 3] Essential•Experience with high-volume transactional environment.•Business management experience.•Ability to influence and drive process improvements.•Ability to excel in a fast-paced, cross-functional and dynamically changing environment.•International leadership experience.•Experience in setting up and implementing governance.•Solid process and project management experience.•Ability to analyze problems and challenges and outline related solutions fast, balanced and in a highly structured manner.•Ability to run strategic programs and initiatives, engaging highest levels of the organization•Good organization awareness.•Outstanding communication and influencing skills.•Fluency in English, second EMEA language is recommended.•Outstanding Excel skills.•Master’s degree.[Style: Heading 3] Desirable•Experience in top tier consulting firm.•Good knowledge of XaaS (PaaS, IaaS, SaaS) industry.•Experience in a subscription based Customer Success organization (mobile, telco preferred).•Experience in creation or re-design of an organization.•Experience in setting up and implementing governance.•XaaS product and process knowledge.•Social selling savvy.[Style: Heading 3] Minimum Qualifications•5+ years of relevant work experience.•Degree/diploma in appropriate discipline (or equivalent).[Style: Heading 3] Sounds Like You? We Want To Hear From You! What’s In It For You? When You Grow, We Grow![Style: Normal] At Oracle, our success starts with people who make it happen – our employees. Therefore, Oracle is committed to providing you with the rewarding career development you’re seeking, but also with unmatched benefits that help you get the most out of your career and your life.[STYLE: HEADING 2] WHAT MAKES #ORACLETALENT? •[Style: List Paragraph] A network of Talented and motivated colleagues striving to excellence.•[Style: List Paragraph] A stimulating environment where you create your own career path.•[Style: List Paragraph] Professional development, training, and tools that enable you to grow.•[Style: List Paragraph] Flexibility to balance your life and your career, and enjoy both to the fullest. [Style: Boilerplate] Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans status or any other characteristic protected by law. As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Detailed Description and Job Requirements

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

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