MAIN PURPOSE OF THE ROLE The Language Coordinator will support the client account teams on language quality related tasks and will be liaising directly with vendors and client contacts on language quality tasks, ensuring high quality deliveries to Welocalize clients.
The Language Coordinator will be reporting to the Team Lead, Language Quality in Romania. MAIN DUTIES Reporting Produce quality reports with raw data obtained from Welocalize’s system following defined processCreate pivot tables to show fail rates, error trends and other data, as neededCreate comparative reports upon requestCreate and maintain internal trackersProduce and contribute to client-facing presentations for QBRs Vendor test translations Identify suitable contents for test translations and create test kits upon requestEvaluate LQA results from vendor test translationsAssess CVs and resource information from vendors and provide input on suitability Certification program With support from the PM and QPM, manage the client self-certification programCreate and maintain information in client’s system and Welocalize’s systemProvide feedback to client and Welocalize’s account teamMonitor certification status of all resources Training and support Provide on-boarding training to new vendorsProvide tool training to linguistsProvide day to day support for translation vendors and project managers (on query management tool, translation tools and escalation tool.
Knowledge and asset management Create and maintain instructions for vendors on processes, usage of tools, etc.Create and document workflows for language coordination teamAssess and give feedback on client style guides and glossariesAssess and give feedback on client on process improvements and automation potentialAuthor and send mass communication to vendors pertaining to process or account-specific changes Communication With support from the PM and QPM, organize and host meetings between translation vendors and 3rd party reviewersWith support from the PM and QPM, organize and host calls with client quality stakeholders and client reviewersParticipate in meetings with vendors to discuss issues and improvement plansParticipate in weekly meetings with the account teamProvide input on tools and processes upon requestParticipate in meetings with the client as requiredParticipate in QBRs upon request Fail follow-up with vendors Monitor client review results and follow-up with vendors on projects where quality expectations are not metAnalyze RCAs provided by vendors and request clarification as necessaryProvide support to vendors with regards to preventive and corrective actions LQA (Language Quality Assessment) With support from the PM and QPM, define LQA schedules and plansAnalyze LQA scores and follow up with vendors on fails Arbitration Educate vendors on client review / LQA arbitration workflow and best practicesProvide support to vendors during arbitration processEscalate delayed replies to client review arbitrations to 3rd party review vendor or client’s lead reviewers as needed Escalations Manage quality escalations from the client / PMsManage escalations from vendorsEscalate as necessary to Welocalize Language Quality Manager / Quality Program Manager
QUALIFICATION AND REQUIRED SKILLS